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Frequently Asked QuestionsTroubleshootingContact Support

Troubleshoot Common Issues

Fix common problems with the Rate My Physique app - login issues, rating errors, photo upload failures, and subscription problems.

If you are running into issues with Rate My Physique, the solutions below cover the most common situations. If none of these resolve your problem, contact support at info@ratemyphysiques.com.

I cannot sign in to my account
  • Apple ID: If you signed up with Apple ID, ensure you are signed in with the same Apple ID in your iOS device settings.
  • Email Login: If you registered with email, double check for typos or use the password reset link.
  • Reinstall: You can also try uninstalling and reinstalling the latest version of the app.
  • If the issue persists, email info@ratemyphysiques.com with your registered account email.
My photo failed to upload or rate
  • Check your cellular or Wi-Fi internet connection.
  • Ensure the photo is clear, well-lit, and not corrupted or overly compressed.
  • Force close the app, reopen it, and attempt the scan again with a different photo.
My rating seems inaccurate or unexpected
  • Lighting, angle, background contrast, and clothing significantly affect AI image analysis.
  • For optimal results, stand facing the camera with good ambient lighting in form-fitting clothing.
  • Providing your height and weight in profile settings also gives the AI additional context for body fat estimates.
  • Note that AI ratings are for personal motivation and wellness tracking, not medical diagnostics.
I am not receiving app notifications or reminders
  • iOS: Go to Settings > Notifications > Rate My Physique and toggle notifications on.
  • Android: Go to Settings > Apps > Rate My Physique > Notifications and allow alerts.
My subscription is not activating after purchase
  • Open the app’s settings screen and tap Restore Purchases.
  • Verify that your purchase transaction completed successfully in your Apple App Store or Google Play account history.
  • If the subscription still fails to activate, email info@ratemyphysiques.com with your account email and a screenshot of the receipt.
The app is crashing or freezing
  • Force close the app completely and reopen it.
  • Check the App Store or Google Play Store to ensure you are on the latest app release.
  • Restart your phone.
  • If crashes continue, uninstall and reinstall the app.

If That Did Not Work

Section titled “If That Did Not Work”

Email info@ratemyphysiques.com with the following details so our engineering team can investigate:

  • Your account email address
  • Device model and operating system version (e.g., iPhone 15 Pro, iOS 18.0)
  • Description of what happened and steps to reproduce
  • Any error message text or screenshots
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