FAQs & Support
Frequently asked questions for gym owners, coaches, and staff using the Partner Dashboard.
Client Accounts & Onboarding
Section titled “Client Accounts & Onboarding”Do clients need a separate paid subscription for the mobile app?
No. When a client connects to your organization using your invite code or email invite, your purchased Client Code license covers their mobile access. Clients do not need to make in-app purchases.
Are client scans and data visible to other clients?
No. Client accounts are completely isolated. Clients can only view their own profile, scans, body fat estimates, habit logs, and review notes. They have zero visibility into other client records.
How are physique scans captured in the mobile app?
Clients use the camera interface in the RMP mobile application (iOS/Android).
Review Operations
Section titled “Review Operations”How do clients receive review feedback?
When a staff member posts a comment or marks a check-in as reviewed in the Partner Portal, an in-app notification is dispatched to the client’s mobile device. The notes display directly beneath the relevant scan photo.
How are custom habits configured?
In addition to the six standard habits (water, protein, sleep, workouts, steps, creatine), organizations can define Custom Habits for specific schedules (daily or select days of the week).
Can multiple team members review the same client roster?
Yes. Users assigned Admin, Manager, or Viewer roles can view check-ins. When a user marks a scan as reviewed, the system records the staff user’s ID and timestamp.
Access Control & Security
Section titled “Access Control & Security”Can non-Owner roles access billing or payment methods?
No. Payment methods, Stripe subscriptions, and invoice histories are restricted strictly to the Owner role. Users with Admin, Manager, or Viewer roles cannot view billing details.
How do passkeys work for staff logins?
Passkeys use WebAuthn standards to authenticate sessions via device biometrics (Touch ID, Face ID, Windows Hello) or FIDO2 hardware keys, avoiding stored passwords.
What happens when a team member is removed?
An Owner or Admin can remove the user from the Team tab. Roster access is revoked immediately.
Capacity & Billing
Section titled “Capacity & Billing”What happens when a client is archived or removed?
Archiving or removing a client immediately frees 1 Client Code from your allocated quota, allowing you to connect a new client without changing subscription capacity.
Can subscription capacity be updated mid-cycle?
Yes. Client Code plan capacity can be increased or decreased under Settings → Billing or Update Plan. Quota upgrades take effect immediately with automated Stripe proration. Team seats are always unlimited at no additional charge.
Where can tax invoices and receipts be downloaded?
Organization Owners can download itemized PDF invoices and receipts under Settings → Billing. A corporate Tax ID (EIN, VAT, GST) can also be recorded for inclusion on invoices.
Support
Section titled “Support”For technical assistance or organization configuration inquiries, contact info@ratemyphysiques.com.
Related Documentation
Section titled “Related Documentation”- Partner Portal Overview — System architecture and feature directory.
- Overview Dashboard — Operational mission control and review queue.
- Onboarding & Registration — Initial organization setup.
- Active Clients — Manage client accounts and rosters.
- Snapshot Analysis & Reviews — Review workflow and AI score reference.
- Licensing, Codes & Billing — Client Code quotas and subscription tiers.
- Team Page & Staff Roles — RBAC matrix and role definitions.