Authentication & Passkeys

How to Sign In

You can sign in to the Partner Dashboard using two secure methods:

1. Biometric Passkeys (Recommended)

Sign in instantly with your device’s fingerprint or face recognition:

• Apple Devices: Touch ID or Face ID.
• Windows PC: Windows Hello (fingerprint, facial recognition, or PIN).
• Android / Chromebook: Fingerprint or screen lock.
• Security Keys: Physical FIDO2 keys (like a YubiKey).

2. Email Magic Links

If you are on a shared computer or haven’t set up a passkey yet:

• Enter your email address on the login screen.
• Click the sign-in link sent to your inbox to log in immediately. No password required.

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Configuring Passkey Authentication

To register a passkey on your current browser and device:

1. Navigate to Security Settings
   Log in to the Partner Portal, open Account, and click Register Passkey.

2. Complete Device Verification
   When prompted by your browser, complete the biometric verification (Face ID, Touch ID, Windows Hello) or insert your hardware key.

3. Confirmation
   The credential is saved. Subsequent logins on this browser can be completed using the Sign in with a passkey option.

Tip

Passkeys are tied to your device/browser authenticator. If you use multiple devices to access the dashboard, register a passkey on each device.

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Sign-In Procedures

Signing In With a Passkey

1. Navigate to the Partner Portal login screen.
2. Click Sign in with a passkey.
3. Complete the biometric or PIN challenge on your device.
4. The authenticated session opens directly to your dashboard.

Signing In With an Email Magic Link

1. Navigate to the Partner Portal login screen.
2. Enter your registered email address and click Send Sign-In Link.
3. Open the verification email and click the Sign In link.
4. The link authenticates your session and redirects to the dashboard.

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Troubleshooting & FAQs

The sign-in email did not arrive. What should I check?

1. Check spam, junk, or quarantine filters for messages from info@e.ratemyphysiques.com.
2. Confirm the exact email address registered to your organization user account.
3. Wait 60 seconds before requesting a fresh sign-in link.
4. If the issue persists, contact info@ratemyphysiques.com.

Can team members register independent passkeys?

Yes. Each invited team member registers their own passkey on their respective device during or after initial sign-in. Credentials are never shared across accounts.

How do I access the portal from a new device?

Sign in on the new device using an Email Sign-In Link. Once authenticated, navigate to Settings → Security & Passkeys and click Enable Passkey Sign-In to register the new device.

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Related Documentation

• Team Page & Staff Roles — Manage user roles and permissions.
• Active Clients — Manage active client rosters.
• Overview Dashboard — Access daily check-ins and review queues.